POSITION SUMMARY

As an Account Manager, you will be responsible for maintaining and nurturing relationships with existing clients through consistent follow up and identifying opportunities for growth. In this role, you will focus on understanding the needs of customers and ensuring satisfaction through strong communication both internally and externally to drive revenue and provide superior customer service. 

KEY RESPONSIBILITIES

• Effectively manage and maintain new and existing customer accounts through personalized service, professional and timely communication and solution based selling
• Maximize revenue by identifying opportunities to cross or upsell additional products or services to existing clients.
• Utilizing CRM to keep meticulous records of customer interactions, sales activities and account information
• Manage existing and new customer accounts through professional communication, utilizing
• Anticipate and address any challenge that may arise in your accounts promptly and effectively
• Work cross functionally within the organization, communicating effectively and engaging other teams when necessary to ensure a seamless experience for the customer
• Deliver responses through email and phone interactions, ensuring timely and consistent follow up
• Provide product samples or other solutions to qualified customers on request
• Offer superior customer service through handling of inbound sales requests through accurate order processing
• Respond timely to various sales leads to secure and build on current customer base
• Understand goals and key performance indicators for your accounts, and regularly asses your performance to these metrics
• Anticipate 5-10% of travel for trade shows

This list of responsibilities is not all inclusive and is subject to expansion to encompass additional duties and responsibilities as determined by management as needed.

QUALIFICATIONS

• Bachelors’ Degree in Business or related field or equivalent experience
• Minimum of three years experience in an inside sales or account management role
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Proficient with Microsoft Office applications and the ability to learn and utilize company specific software