The Account Manager is primarily responsible for the maintenance and growth of assigned accounts, selling/cultivating new accounts that are generated by company marketing activities. This position focuses on accounts from $1,000 to $10,000 annually.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
- Build sales by cultivating and servicing accounts that are generated through the company’s marketing efforts. Inside selling.
- Grow sales in existing accounts with thorough follow-up on LYPA and upselling additional products and or services
- Manage customer accounts providing both order processing and customer service functions
- Build customer relationships and sales through opened ended questioning and problem solutions
- Maintain a professional/friendly relationship with all of our customers and represent Artemax in a positive manner.
- Thorough utilization of Salesforce (High quality and no past due activities)
- Timely responses to all forms of communication, including but not limited to email and voice mail.
- Communicate across all company functional areas. i.e. Sales, Marketing, Customer Service, Manufacturing/Production
- Minor travel requirements to trade shows
- KPI’s
- Personal Sales versus target and LY
- Account Profitability
- Selling activity versus targets (Calls, lead and opportunity management, LYPA)
- Quality selling activity in Salesforce
POSITION REQUIREMENTS
- Documentation, reporting, organization, data-entry, telephone skills, customer relations, listening and verbal/written communication, multi-tasking, mid-level computing skills with PC and windows, dependability and emotional control.
- Strong decision-making abilities to define problems, collect data, establish facts and draw valid conclusions to company and customer problems
- Ability to effectively present information and respond to questions to all levels of the organization and customers
- Strong interpersonal skills, exceptional written and verbal communication skills, hardworking, persistent, and dependable with a positive and enthusiastic attitude
- Ability to work in a fast-paced environment with minimal supervision and regular attendance