Customer Service Manager


The E-Commerce & Sales Support Manager is the “subject matter expert”, from a customer service perspective.  This manager will own many aspects of support, ranging from monitoring phone/email/online chat customer interactions to driving initiatives to improve day -to-day processes. This is a customer-centric role that requires the ability to oversee the business unit as a whole and work together with partners both internal and external to execute on the strategic goals of the business.


This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.  

  • Provide day-to-day direction and oversight for all e-commerce and sales support team members
  • Assist with resolving complex and escalated customer issues in a timely, satisfactory and equitable manner
  • Set, monitor and track key productivity KPIs; delegate and distribute tasks to ensure steady and manageable workflow for all team members
  • Use internal tools to hold team members accountable for overall customer satisfaction including customer retention rates, net promoter score and online reviews
  • Conduct weekly 1x1s with team members to discuss performance and areas of opportunity
  • Onboard and oversee training for new team members
  • Communicate with sales team to ensure adequate level of support is being provided by assigned team member; identify additional support needs to help drive and achieve sales goals and execute necessary changes
  • Work in tandem with E-commerce team to identify ways to improve and streamline the customer experience as it pertains to orders placed online
  • Coordinate support for sales team members who are out of the office
  • Work with team members to identify ways to improve internal processes and coordinate with key players to implement necessary changes to drive the bottom line
  • Act as point of contact for sales team when it comes to onboarding and retaining key accounts as needed


To be successful in this position the employee must:

  • Multi-task and learn quickly in a fast-paced manufacturing environment
  • Exhibit exceptional communication skills both verbal and written
  • Knowledge of key-use programs including:
    1. Microsoft office
    2. Salesforce (preferred)
    3. Adobe InDesign (experience a plus)
    4. SAGE ERP (experience a plus) 

No work sponsorship or relocation assistance is available for this position.

Artemax, Inc., a fast growing Milwaukee area company - with remote branches in South Florida and Ohio, is the industry leader in manufacturing and supplying of wristband identification products for the entertainment, recreational and medical markets. All products are engineered from concept design to completion with the utmost quality standards. Steadily growing since 1995, Artemax has risen to the top in the industry and successfully continues to grow and thrive as one of the top wristband manufacturing companies in the world.

In order to get our company and product to the next level, we need passionate employees who are equipped with a willing-to-learn attitude. At Artemax, we take pride in growing our company and our employees every day by giving our employees the tools and opportunities they need to succeed. Employees at Artemax enjoy a fresh and inviting culture where they can see the difference in training, attitudes and atmosphere day in and day out. We also like to have fun; free lunches, company outings and events, company sports leagues, an on-site game room and friendly company contests are just a few ways we like to show some love to our employees!

Only qualified candidates will be contacted.

Interested in working with us? Download our Employment application and upload it in the form below.

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or ExperienceAssociate’s or bachelor’s degree in areas of Business, Marketing, Communication or 3-5 years applicable experience in a customer service and sales-driven role.

Communication Skills: Strong interpersonal skills, exceptional written and verbal communication skills, Ability to interpret and comprehend customer requests and act on direction from management and the sales team members. Ability to effectively present information and respond to questions from managers, sales representatives, clients and production staff.

Working Skills: Takes personal ownership of assignments. Is organized, tracks performance, and sees projects through to completion. Enjoys working with others, is willing to help out, and is dependable.  Maintains and enthusiastic attitude and is a positive influence on others.

Computational Skills: Ability to calculate figures and amounts such as discounts, profit margin, commissions, percentages, and variances.  Ability to use basic algebra to create formulas in Excel worksheets.

Computer Skills: Should have above average skills with Office suite applications, specifically Excel, Word, PowerPoint and outlook.  Is experienced in building and formatting tables in Excel, and is familiar with pivot tables and conditional formatting. Can build graphics in Excel to illuminate trends. Must have prior working knowledge of sales automation, ABM or CRM systems. Prior experience with or Pardot is a significant plus.

Reasoning Ability: Ability to analyze an issue objectively, problem solve and convey rationale and recommendation.  Ability to prioritize a variety of directives and tasks based on urgency and importance.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  • This employee is regularly required to sit for long periods of time with extensive keyboarding with wrists and hands.  
  • The employee must occasionally lift and/or move up to 20 pounds.  

Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. 

Our Benefits & Perks

  • Complimentary Lunches, Popcorn, and Beverages!
  • Generous Paid Time Off and Holiday Pay for Full-Time Employees
  • Education & Training Reimbursement
  • Work Performance Recognition Programs
  • Company-Sponsored Social Events and Recreation Room
  • Perfect Attendance Reward Program
  • Employee Referral Incentive
  • 100% Company Paid Life, AD&D, and Long-Term Disability Insurance
  • 401K Enrollment Including Company Match       
  • Comprehensive Medical, Dental and Vision Insurance Plans
  • Annual Onsite Flu Clinic