Customer Service and Sales Support Representative


The Customer Service and Sales Support Representative is responsible for handling customer orders and requests across multiple channels, (phone, email, and chat). CSSRs may be responsible for maintaining relationships with larger clients with regular or repeat orders.  This is a customer-faced role, which requires strong verbal and written communication, a sense of urgency and strong attention to detail.  CSSRs should have the ability to work independently with little supervision, while creatively working to resolve any customer issues that may come up.  The ability to learn/adapt in a fast-paced manufacturing environment is essential.


This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Work closely with Account Managers, Graphic Arts and Production to ensure order accuracy
  • Take inbound calls, answer emails, and chatlines
  • Provide price quotes to customers as needed
  • Enter customer orders into the ERP system
  • Build and maintain customer relationships to encourage repeat business
  • Provide timely customer follow up as needed
  • Respond to customer inquiries and communications within the set service level
  • Educate customers on additional products as needed
  • Work with Customer Service Manager, and/or Production leaders to effectively resolve customer issues.
  • Provide sales support for Account and New Business Managers
  • Demonstrate industry-leading service
  • Achieve and exceed set key KPIs

Interested in working with us? Download our Employment application and upload it in the form below.

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  • 1-2 Years of Customer Service, contact center or sales experience
  • Ability to multitask and pivot in a face paced manufacturing environment
  • Demonstrate strong interpersonal, written, and verbal communication skills
  • Above average computer skills
  • Experience using Microsoft office


  • Associates or bachelor’s degree in Marketing, Communication or 2-3 years of customer service experience in a sales driven role
  • Experience using ERPs, SAGE and Salesforce a plus
  • Adobe InDesign

Our Benefits & Perks

  • Complimentary Lunches, Popcorn, and Beverages!
  • Generous Paid Time Off and Holiday Pay for Full-Time Employees
  • Education & Training Reimbursement
  • Work Performance Recognition Programs
  • Company-Sponsored Social Events and Recreation Room
  • Perfect Attendance Reward Program
  • Employee Referral Incentive
  • 100% Company Paid Life, AD&D, and Long-Term Disability Insurance
  • 401K Enrollment Including Company Match       
  • Comprehensive Medical, Dental and Vision Insurance Plans
  • Annual Onsite Flu Clinic